Healthcare teams that put AI to work clear the paperwork before the patient arrives Damco puts AI agents to work on eligibility, referrals, authorizations, and claims, and your clinicians and staff keep every decision.

Some of the companies that run on software we built

A growing outpatient network checked in every patient by hand One problem, what we built, and what changed

The problem
A US specialty outpatient network ran scheduling, check-in, and health forms through separate manual steps. Patients filled in paperwork on arrival, queues built at peak hours, and every new location added to the strain.
What we built
We built a mobile front door where patients book, fill in health forms, and check in before they arrive. Every entry writes to Epic in real time, so nobody keys it twice.
What changed
Patients who check in from home skip the line, and the same front-desk teams now handle more patients at every location without new hires.

Referral
Intake agentFaxed referrals read the same dayScheduler books the visit
Eligibility
Eligibility agentCoverage confirmed before the visitFront desk handles the exceptions
Prior authorization
Authorization agentPackets built and tracked to deadlineClinician confirms the medical necessity
Visit
Clinician makes every care decision
Coding and claims
Coding agentCodes drafted from the visit noteCertified coder signs off the claim

KPIs, how each is calculated, and the processes that move it
What we measure	Coding and claims	Eligibility	Prior authorization	Appeals	Referral	Check-in	Scheduling
Days in accounts receivableMoney owed by payers and patients, divided by one day's average net patient revenueMoved by Coding and claims, Eligibility
Initial denial rateClaims denied on first submission, divided by all claims submittedMoved by Eligibility, Prior authorization, Coding and claims
Cost to collectRevenue cycle operating costs divided by the cash collected from payers and patientsMoved by Eligibility, Coding and claims, Appeals
Days from referral to visitDays from a referral arriving to the patient's first visit, averaged across referralsMoved by Referral, Eligibility, Prior authorization
Prior authorization turnaroundDays from an order that needs authorization to the payer's decision, averagedMoved by Prior authorization
Patient wait timeMinutes from arrival to being seen by a provider, averaged across visitsMoved by Check-in, Scheduling

We spend five days with your team on one process, such as referrals or prior authorization, and you keep the map and the business case either way.